SHIPPING AND DELIVERY
For Singapore orders, we typically process your order the next working business day upon receiving your confirmation. Your order will arrive at your final address within 3 business days from the order date.
Please note that we do not process orders on Saturdays, Sundays, and Public Holidays. Orders placed on these days will be processed the subsequent business day. For example, if an order is placed on either Saturday or Sunday, it will be processed on Monday and dispatched on Tuesday.
We are sorry your parcel has been delayed. We are working hard to get your order to you as soon as possible.
Due to a high volume of orders and precautionary measures taken by us during this period, your order is taking a little longer to reach you. No action is needed on your end. You may continue tracking your parcel from the orders section of Your Account.
You can visit any of our Beaute by Nature physical locations to shop for your favourite brands. You can find us at Parkway Parade B1-75, Isetan Scotts level 1 or Takashimaya level 3. Promotions and deals in-store may differ from that online due to stocks and availability.
Phyto, Lierac, Jowae, Trilogy, Medavita and Secret Professional are the brands which are stocked at these locations. If you need more information about where to find our brands, feel free to reach out to our Customer Service team via Facebook messenger.
Unfortunately, once you successfully make an order and have completed payment, we are not able to make any further changes. We recommend always reviewing your items and shipping details before checking out.
If you notice a mistake immediately, please send us a message via Facebook messenger with your order confirmation number and request. Our Customer Service team will do the best to assist you.
BeauteByNature.com cannot be liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided.
An order confirmation number is only generated when you shop online at BeauteByNature.com. Once you have successfully placed your order, you will receive an email containing the details of your order. A second automated shipping confirmation email containing tracking information once your order has shipped.
If you don’t see these emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address you provided on the order. You may also check the order status by logging into your account and clicking the “Order History” tab.
Please quote this confirmation number in any correspondence with our Customer Service team.
We are sorry to hear that. If you don’t see these emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address you provided on the order.
Please contact our Customer Service team via email or Facebook messenger.
Registering an account on BeauteByNature.com offers you a safe, easy and fast way to order. It allows you to track delivery and view order history. Plus, as a registered customer, you earn reward points whenever you ship!
With a BeauteByNature.com account you can:
▪ Collect reward points each time you shop and redeem discount vouchers
▪ Be the first to gain access to special discounts
▪ Learn about exclusive discounts and promos limited to members
▪ Check your order status and review order history
▪ Save your shipping information for quicker checkout
▪ Store products in your cart for later checkout
BeauteByNature.com accepts the following payment methods:
▪ Credit cards: Visa, MasterCard, American Express
▪ Discount codes or gift cards (for members who are logged in)
All payments made on BeauteByNature.com are secure. We use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.
RETURNS AND EXCHANGE
We strive to do our best to ensure our customers are satisfied. BeauteByNature.com has a 14-day exchange policy. This means you have 14 days (including Saturday and Sunday) after receiving your item to request an exchange.
If for any reason your order has arrived damaged, missing, or incorrect, we will do a one-to-one exchange for the same item. Please do not discard the item as you will need to return this to our delivery partner. Send our Customer Service team a Facebook messenger or email email@example.com immediately to arrange for the exchange.
- Your order number
- A picture of the damaged, missing item
Returns and refunds are not currently accepted.
If you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team via Facebook messenger or email firstname.lastname@example.org.
Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
- Your order number/ name of the store the item was purchased from;
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced
Our Customer Service Team may also ask for:
- A full view photo of your store recepit (if applicable);
- Photos of the product; and
- Photos of the affected area
Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.
We are sorry you received a parcel with damaged, incorrect, or missing items. Let us know by contacting our Customer Service team via Facebook Messenger or email email@example.com so that we can make things better.
Please include the following details in your message:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number
Please do not dispose of or throw away any of the items you are writing in about! We may arrange to collect the product.